1. Cancellation by Traveler

• More than 30 days before departure: Full refund after deducting 10% processing fee.

• 15–30 days before departure: 50% refund of the total package cost.

• Less than 15 days before departure: No refund will be provided.

2. Cancellation by Over The Top Holidays

• In rare situations where Over The Top Holidays must cancel a tour due to unforeseen circumstances such as natural disasters, government restrictions, or safety concerns, a full refund will be issued.

• Travelers may also be offered alternative travel dates or rescheduling options, subject to availability.

3. Partially Used Services

• No refund will be given for any services not utilized during the tour, including hotel stays, sightseeing, meals, or transportation.

4. Payment & Refund Process

• Refunds will be processed through the original mode of payment used at the time of booking.

• Refund processing time is 7–14 working days.

• Any applicable bank charges or payment gateway fees will be deducted from the refundable amount.

5. Travel Insurance

• Travelers are strongly advised to purchase travel insurance to cover unforeseen cancellations, medical emergencies, or personal issues.

• Travel insurance is not included in the tour package unless specifically mentioned.